Thank you for shopping with KARTEN. We are committed to delivering your order quickly and safely. Please review our shipping policy to understand how we process and handle deliveries.

1. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates and Delivery Times
Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your location and selected shipping method. We offer both domestic and international shipping where applicable.

3. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow some time for tracking details to update.

4. Shipping Delays
While we strive to deliver all orders on time, occasional delays may occur due to factors beyond our control, such as customs processing, courier issues, or weather conditions. We appreciate your patience in such cases.

5. Customs and Duties (International Orders)
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the product price or shipping fee.

6. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate. KARTEN is not responsible for packages lost or delayed due to incorrect or incomplete address information provided at checkout.

7. Lost or Damaged Packages
If your order arrives damaged or does not arrive at all, please contact us promptly. We will work with the shipping carrier to resolve the issue and, if necessary, arrange a replacement or refund.

8. Contact Us
For any shipping-related questions or concerns, please reach out via our contact page:
https://karten.top/contact-us/