At KARTEN, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns
Returns are accepted within 14 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, opened, or used may not be eligible for a refund.

2. How to Initiate a Return
To request a return, please contact us through our contact page:
https://karten.top/contact-us/
Please include your order number, reason for the return, and any relevant details. We will provide you with return instructions.

3. Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund. If approved, a refund will be processed to your original method of payment. Please allow a few business days for the refund to appear in your account.

5. Damaged or Defective Items
If your order arrives damaged or you receive the wrong item, please contact us immediately through our contact page. We may request photos of the item and packaging. In such cases, we will arrange a replacement or a full refund at no extra cost to you.

6. Non-Returnable Items
Gift cards, clearance items, and digital products (if offered) are non-returnable and non-refundable.

7. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

8. Contact Us
For any questions about your return or refund, please contact us at:
https://karten.top/contact-us/